Frequently Asked Questions

How do i place my order?

To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished shopping, proceed to checkout where you will be prompted to enter your shipping and payment information. Follow the on-screen instructions to complete your purchase.

How long will it take to ship my order?

The time it takes to ship your order depends on the processing time and shipping method selected. Typically, orders are processed within 1-3 business days, and shipping times vary based on your location and chosen shipping method. You will receive a confirmation email with tracking information once your order has been shipped.

How do I check my order status?

To check the status of your order, simply log in to your account on our website and navigate to the “Orders” section. Here, you will find information about the status of your order, including whether it has been processed, shipped, or delivered.

My tracking number isn’t working?

If your tracking number isn’t working, please allow some time for the tracking information to update. In some cases, tracking information may take up to 3-4 business days to become available. If you continue to experience issues, please contact our customer support team for assistance.

When will my card be charged?

Your card will be charged at the time of purchase. If you have any questions or concerns about billing, please contact our customer support team for assistance.

I changed my mind, can I cancel or modify my order?

We strive to process orders quickly, so if you wish to cancel or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be cancelled or modified.

What is the shipping fee?

We offer a flat shipping fee of $4.95 for all orders within the United States. Please note that additional shipping charges may apply for international orders.

What items are non-returnable?

Certain items, such as personalized or custom-made products, are non-returnable. Please review our Return & Refund Policy for more information on eligible return items.

What if my product is damaged?

If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue and arrange for a replacement or refund, as necessary.

What forms of payment do you accept?

We accept payment via credit/debit cards (Visa, Mastercard, American Express, Discover, etc.) and PayPal for your convenience.

If you have any additional questions or concerns, please don’t hesitate to contact our customer support team at [email protected]. We’re here to help!

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